Terms & Conditions

Terms and Conditions

Welcome to Queen's Bingo ("we", "us", or "our") online gaming platform! We are committed to providing a safe, enjoyable, and fair experience for our users. To ensure that you understand the terms and conditions of using our services, please read this document carefully before creating an account.

Acceptance of the Terms

By accessing and using our website, mobile application, or any other Queen's Bingo-branded service (collectively referred to as "the Platform"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

Eligibility Requirements

You must be at least 18 years old (or the minimum age required in your jurisdiction) to use our services. You must also provide accurate identification information when registering an account or requesting withdrawals.

Geographic Restrictions

We operate under various licenses and regulatory frameworks, which may restrict access to certain features or areas of the Platform depending on your location. If we suspect that you are accessing our services from a restricted region, we reserve the right to suspend or terminate your account.

Account Registration Rules

To create an account, you must provide accurate identification information, including name, email address, date of birth, and contact details. You may be required to verify this information through various means (e.g., government-issued ID, proof of address). We reserve the right to request additional documentation or information from time to time.

One-Account-Per-User Policy

Each user is limited to one account per person. If we detect multiple accounts in your name or linked to your identity, we may suspend or terminate all affected accounts and request identification verification.

Identity Verification and KYC (Know Your Customer)

To ensure that our services are used for legitimate purposes only, we may request additional information from you at any time, including but not limited to proof of address, passport details, or other identifying documents. We reserve the right to conduct random checks on registered accounts and update these Terms accordingly.

Account Accuracy Obligations

You must ensure that your account registration and login credentials are accurate and up-to-date. You are responsible for maintaining confidentiality and security of your password(s) and any linked devices, applications or programs used by you for accessing the Platform.

Account Security Responsibilities

We provide various measures to enhance account security (e.g., two-factor authentication). However, we recommend that users also implement best practices such as:

1. Use strong unique passwords;
2. Enable multi-factor authentication where possible; and
3. Regularly update software or applications used for accessing the Platform.

Login Credentials and Password Protection

You are solely responsible for maintaining confidentiality of your login credentials, including password(s) and any other sensitive information associated with your account. You agree to use only secure, personal devices or networks when using our services.

Restricted Behaviour and Prohibited Activities

The following behaviors or actions are strictly prohibited:

1. Attempting to hack into the Platform's software, servers, network infrastructure, database or any other component;
2. Manipulating game outcomes in any way (e.g., through technical exploitation, glitches, exploits);
3. Operating an external tool that manipulates gameplay on your device and/or with our website or mobile application;
4. Transferring funds without a valid bank transfer request;
5. Any other behavior deemed by Queen's Bingo to be malicious or detrimental.

Bonus and Promotion Rules

All bonus and promotion terms are subject to change at any time, including the terms of applicable bonuses, offers and promotions ("Promotions"). Promotions may contain specific terms, conditions, and requirements for participating in these offers.

• All deposit and/or cashout bonus amounts will be subjected to a minimum wagering requirement (in x), depending on the game selected as specified in our Bonus Terms & Conditions.
• Specific stakes contribute differently to wagering requirements. The actual contribution depends on how much your bets can influence the result of an event or, alternatively put, to which extent they are considered to have contributed positively towards reaching a certain outcome.

Wagering and Gameplay Conditions

You must meet all applicable wagering conditions for promotions or bonuses before you can withdraw any winnings associated with these offers. Additional terms apply to our games and related gaming activity (e.g., contribution of stakes, eligible slots).

Bonus Abuse Prevention

We reserve the right to cancel or deny bonuses to players whose behaviour appears suspicious, unauthentic, or otherwise detrimental.

• Examples include playing bonus money excessively,
• placing multiple bets with minimal risk of loss,betting in low-probability games andbetting on all possible outcomes related to events that can only have a certain limited amount of potential results.

Deposits and Withdrawals

If our Platform accepts user deposits, we will make withdrawals available. We may request documentation or proof of identity before releasing withdrawal funds.

• No withdrawal is allowed until at least x days following the day upon which you deposited your last bet(s) in order to give us ample time to verify all bets have been resolved and that there has not been any sort of mistake during gameplay.
• Some types of deposit, such as instant banking payments may require a different procedure.

Verification before Withdrawals

To process withdrawals efficiently, we will conduct identity verification checks on users. This is mandatory for ensuring compliance with anti-money laundering regulations (AML).

Processing and Review Procedures

All deposits are subject to approval based on our AML policy. For the purpose of detecting potential money laundering activity, our risk-based approach allows us to implement specific procedures on certain accounts.

• The platform can freeze, cancel or change the amount due for payout if fraud is suspected.
• Your account will also be investigated thoroughly and all relevant evidence examined by professionals with experience in financial compliance before taking action.

Responsible Gambling Expectations

We are committed to promoting responsible gaming practices. We encourage our users to set limits on deposits, wagering amounts, or losses as part of their general usage plan.

• Players are recommended not gamble more than what they can afford and consider taking regular breaks while playing.
• To maintain healthy habits whilst engaging with Queen's Bingo’s products, users should also familiarise themselves about additional tools that could be made available (if accessible).

Self-Exclusion and Account Restrictions

If you suspect yourself of experiencing problem gambling tendencies or any other issues related to your usage on the Platform, please contact our customer support team directly.

• In some jurisdictions this may require use of certain third-party service providers that work with Queen's Bingo.
• Any action by a user within one year which involves creating account in another jurisdiction than their permanent residence and then immediately engaging with other such activities related to usage shall not count as normal player activity but instead be treated under self-exclusion terms.

Game Fairness and RNG Systems

Our games are designed, developed, and maintained using state-of-the-art technology. To ensure fairness and randomness of gameplay:

1. We implement Random Number Generators (RNGs) that have been certified by independent testing agencies as compliant with the International Organization for Standardization/International Electrotechnical Commission 17025 standard.

2. These RNG systems are used across multiple aspects of the gaming experience including slot games, table games, live casino and lotteries.

Technical Interruptions or Voided Gameplay

Occasionally, due to technical issues (e.g., hardware failure) beyond our control, some users may experience interruptions in gameplay. We reserve the right to void any bets placed during such periods.

• Examples of service disruptions include but are not limited to site downtime and outages from network providers.
• Also included is temporary cessation or loss due technical issues.

Suspension or Closure of Accounts

We have the exclusive right, at our sole discretion, to suspend or terminate your account if you breach any term hereunder.

• Upon termination all related obligations cease but the terms will continue with all remaining clauses that still apply and could potentially result in actions such as cancellation.

You may agree by accepting these Terms:

1. To allow us share information about usage patterns on an anonymous basis for statistical analysis purposes;